- September 18, 2024
- Greater Taos County, New Mexico, Information Technology(IT), Oil & Gas
4777 IT Service Desk Support
Summary:
Their Service Desk Agent provides a single point of contact to resolve or escalate various computer related issues and /or incidents.
The Agent manages requests via service desk software that tracking, follow-up and closure of incidents.
Scope of Work Examples: Trouble ticketing, triage, fixes, and dispatch, end-to-end problem management (ITSM), Access Control, Password Reset, problem resolution through technical scripts and knowledge base.
For Applications: How To’s, Printer Installations, GUI installs / updates.
Level 3: Level III Support with 5-7 years’ experience.
Staffing & Scheduling of project.
Manage Customer needs(Service Level Agreement).
Evaluate the current Helpdesk processes, staff and staffing responsibilities and flows and identify gaps and commonalities and implement short term/interim solutions to meet the Enterprise Plan requirement accessibility.
Be a strategic asset that is integrated with the organization it supports.
Risk Management.
Suggest and implement the best practices of Industry.
Serve as a single point of contact for Customer.
Develop solutions to meet the Enterprise Plan requirement accessibility.
The hiring range for this position is $28 to $33 per hour. The base pay actually offered will take into account internal equity, and may also vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience amongst other factors.
Harvest Technical Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or any other federal, state, or local protected class.