2667 Platform Product Manager
Duties:
The company’s mission is to create a world where anyone can belong anywhere.
It takes a committed team unified by the company’s core values to achieve this mission on connection and belonging.
Platform Product Managers embody this culture and mindset.
They champion metrics driven vision and strategies, partner with cross-functional team members (engineering, design, data science, operations etc.) to create a shared roadmap, be incredibly hands on to execute, and deliver a balanced outcome to all five of the company’s stakeholders (Guests, Hosts, Communities, Shareholders, and Employees).
About Trust & Safety Team:
Our hosts are opening their homes or providing experiences to guests from around the world.
We’re creating new relationships & placing people in vulnerable situations.
Therefore trust is the fundamental currency of the company.
We are the Trust & Safety team, composed of engineers, data scientists, designers, product managers, and operations, responsible for earning this trust by building for safety at each moment of the guest and host journey.
We build cutting edge machine learning models to detect risk, defenses to deter risky actors, and operations tools that enable investigators worldwide.
We set high expectations and keep bad actors out while providing delightful experiences for good users.
Skills:
As a Product Manager in the Trust & Safety team, you will identify customer pain points, business opportunities, and define/deliver the products that help us create a safe and trusted community around the world.
Your work will be pivotal to shaping the future of hospitality and travel.
Trust & Safety is a very broad field, and you will have the opportunity to deliver impact on cross-functional or company-wide initiatives.
Responsibilities:
Leading a cross-functional working group of engineers, data scientists, designers, operations experts, and policy experts to ensure alignment, execution, and launches.
Maintaining product backlog and the product roadmap.
Own prioritization process of product solutions based on business value and customer impact.
Defining goals and success with clearly measurable objectives and key results.
Building alignment across product teams (inside and outside of Trust & Safety), and Leadership/Executive teams.
Anticipating bottlenecks, making tradeoffs and balancing the business needs, customer needs, versus technical or operational constraints.
Presenting product roadmap and status to the business and the company’s leadership on an ongoing basis.
Communicate concisely and influence outcomes.
Evaluating new product opportunities and bring forward proposals (buy, build, partner solutions) for new capabilities with data and users at the forefront
Developing short term plans aligned with long term goals to iteratively build platform capabilities to defend against fraud, abuse, safety, unwanted bad activities, etc.
Qualifications:
5+ years product management experience.
Prior product, operations, consulting or engineering experience in security, trust, safety, risk, payments or fraud.
Prior experience building machine learning products.
Excellent written and verbal communication skills.
Experienced in design and hypothesis driven product development.
Entrepreneurial drive to achieve stretch goals in an innovative fast-paced environment.
Experience leading teams through ambiguity, and high stakes trade off decisions.
The hiring range for this position is $79 to $89 per hour. The base pay actually offered will take into account internal equity, and may also vary depending on candidate’s geographic region, job-related knowledge, skills, and experience amongst other factors.
Harvest Technical Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or any other federal, state, or local protected class.