7445 Sr. Operations Manager, Hospitality

Summary:
We are a strategy and operations team focused on defining quality for Luxe Stays, and ensuring our supply meets or exceeds our quality bar.
We are seeking a senior operations manager who is exceptionally effective, strategic, analytical, collaborative, and an excellent communicator.
The Luxe business is a category of 4,000+ vetted, high-end homes with exceptional quality and premium service. The Luxe Host Ops team provides direct support to new and existing Luxe Hosts by conducting in-person walkthroughs, uplevelling merchandising and providing ongoing day-to-day support.

Role and Responsibilities:
Manage multiple projects simultaneously, ensure they are completed on time and within budget.
This includes coordinating with cross-functional teams and external vendors.
Identify and close ongoing gaps in quality management across the business.
Collaborate with counterparts in other offices globally to share insights and work on global and cross-functional initiatives.
Manage quality escalations operations and supporting agent team.
Train new team members, including creating training materials and conducting sessions to ensure new hires are well-prepared for their roles.
Continuously look for ways to improve operational processes. This includes identifying bottlenecks, proposing solutions, and implementing changes to enhance efficiency.
Measure and analyze supply performance, in close partnership with Data Science and Product.
Ensure operations comply with legal and regulatory requirements. This includes managing risks and implementing measures to mitigate them.
Maintain clear and effective communication with stakeholders, providing regular updates and addressing any concerns. This includes contributing to weekly leadership updates, providing key insights and progress reports on ongoing projects.
Take on special projects as needed, that often require quick thinking and problem-solving skills.

Qualifications:
10+ years of work experience in quality operations, management. 10+ consulting, and/or project management.
Deep expertise in global operational initiatives with a track record of defining and delivering on key business objectives with impactful results.
Hands-on approach of getting things done with a sense of urgency and quickly adapting priorities to unexpected changes to achieve project goals and objectives.
Proven track record navigating a matrixed organization and building senior relationships to achieve goals with cross-functional teams, including product, sales & account management, data science, and policy.
Strong analytical skills, including creating and using data, to understand problems, communicate opportunities, and make informed decisions; SQL knowledge is a plus.
Ability to make decisions balancing short-term gains with long-term strategic positioning. Excellent organizational skills with high attention to detail and quality.
Excellent written and verbal communication skills, excellent presentation skills. Intellectually curious, open-minded self-starter who is comfortable with ambiguity and risk and excited by dynamic change.

Preferred:
Experience in luxury hospitality.

The hiring range for this position is $45.00 to $58.00 per hour. The base pay actually offered will take into account internal equity, and may also vary depending on candidate’s geographic region, job-related knowledge, skills, and experience amongst other factors.

Harvest Technical Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or any other federal, state, or local protected class.