7412 Product Manager – Trust & Safety
About The Company’s Trust & Safety Team:
Our hosts are opening their homes or providing experiences to guests from around the world.
We’re creating new relationships & placing people in vulnerable situations.
Therefore, trust is the fundamental currency of the company.
We are the Trust & Safety team, composed of engineers, data scientists, designers, product managers, and operations, responsible for earning this trust by building for safety at each moment of the guest and host journey.
We build cutting-edge machine learning models to detect risk, defenses to deter risky actors, and operations tools that enable investigators worldwide.
About The Role:
As a Product Manager in the Trust & Safety team, you will identify customer pain points, business opportunities, and define/deliver the products that help us create a safe and trusted community around the world.
Within the Trust & Safety team, we have organized around the focus areas and functional platforms below, and you will be working on one of these:
Safety: To reduce safety incidents (e.g. interpersonal threats or harm, illegal activities)
Identity: To verify that people are who they say are
Defense Platform: Provide a risk platform and AI/ML capabilities that force-multiply. Trust and Safety work through innovation, efficiency, and scalability
Responsibilities:
Leading a cross-functional working group of engineers, data scientists, designers, operations experts, and policy experts to ensure alignment, execution, and launches.
Maintaining product backlog and the product roadmap.
Own prioritization process of product solutions based on business value and customer impact. Defining goals and success with clearly measurable objectives and key results.
Building alignment across product teams (inside and outside of Trust & Safety), and Leadership/Executive teams.
Anticipating bottlenecks, making tradeoffs and balancing the business needs, customer needs, versus technical or operational constraints.
Presenting product roadmap and status to the business and the company’s leadership on an ongoing basis.
Communicate concisely and influence outcomes.
Evaluating new product opportunities and bring forward proposals (buy, build, partner solutions) for new capabilities with data and users at the forefront.
Developing short term plans aligned with long term goals to iteratively build platform capabilities to defend against fraud, abuse, safety, unwanted bad activities, etc.
Skills:
5+ years product management experience.
Prior product, operation, or engineering experience in security, trust, safety, risk or fraud.
Prior experience building machine learning products.
Excellent written and verbal communication skills.
Experienced in design and hypothesis driven product development.
Entrepreneurial drive to achieve stretch goals in an innovative fast-paced environment.
Experience leading teams through ambiguity, and high stakes trade off decisions.
Education:
Bachelors Degree required.
The hiring range for this position is $79 to $89 per hour. The base pay actually offered will take into account internal equity, and may also vary depending on candidate’s geographic region, job-related knowledge, skills, and experience amongst other factors.
Harvest Technical Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or any other federal, state, or local protected class.