IT Support Technician
This temporary staff will serve as the first point of contact for customers seeking technical assistance over the phone, email, or in person.
Provide technical assistance and support for all incoming queries related to systems, software, and hardware.
Investigate issues to determine best solution based on prior knowledge, findings, and details provided by customer.
Document case facts in ticketing system and escalate unresolved issues to the next level of support as deemed necessary.
Skills and Requirements:
Previous experience with providing technical support in a service desk environment.
Proficiency with supporting Microsoft based operation systems and applications with an emphasis on Windows 10 and Office 365.
Proficiency with supporting iOS and Android mobile devices.
Ability to troubleshoot and resolve software and hardware related issues.
Excellent communication and interpersonal skills.
Customer-oriented and patient.
CompTIA A+, HDI-CSR, ITIL