7903 Risk Research Program Manager
The Retrospective Risk Research team works in monitoring and analyzing key safety risks experienced across the platform. As a Research Program Manager, you will play a large part in this.
Manage and scale the Risk Research Continuous Improvement program and associated processes related to severe incident root cause analysis.
Track, analyze and investigate complex and sensitive offline and online risk incidents retroactively to assess, triage, and coordinate root cause analysis efforts across the Trust organization.
Identify emerging trends and signals to inform stakeholders and assist with coordinating implementation of remediation recommendations for process/tool improvement as well as automated efficiency gains based on deep dive incident analysis.
Use internal case management systems and other intelligence tools to record, develop, organize and compile detailed and comprehensive root cause analysis reports to mitigate risks and threats against users.
Drive program performance, coverage and task prioritization to successfully achieve all targets and SLAs.
Track and measure program related performance data and provide regular updates to key stakeholders covering, SLAs, performance to targets, plus highlights and challenges.
Review and assess requests related to critical safety and fraud incidents that require timely and accurate response and engagement with stakeholders in Legal, Policy, external vendors, and business leadership.
Master knowledge of company policies, procedures, and tooling inside and out, being an expert in online and offline risk Be an advocate of high-quality standards, innovation, resolution conflict and customer experience excellence.
Strong analytical and critical thinking skills; must be able to tell a story with data and metrics, as well as articulate wins, risks, and challenges.
Act as a subject matter expert for agile requests and support to senior leadership and other stakeholders.
Drive continuous improvement through applied critical thinking and solution-oriented problem solving.
Work with cross-functional teams to establish a cohesive relationship between Ops, Tooling, and Product teams to drive development and execution of operational improvements that mitigate offline risk and increase operational efficiency to meet strategic goals.
Work closely with Product and Operations teams as a Subject Matter Expert to test, refine, ideate, and deploy new internal products and processes.
Excellent analytical, open-source research, problem solving and interpersonal skills.
Hands-on technical experience contributing at both strategic and operational levels.
Strong written communication skills.
Ability to create clear and concise written reports or presentation slides distilling complex topics.
Proven ability to collaborate well with others and demonstrate core values and belonging behaviors
At least 5+ years of security/crisis operations experience.
Training and/or experience in program development, compiling comprehensive and detailed reports, fraud or risk investigations, threat intelligence, legal operations, and/or emergency/crisis response experience and case management, etc.
2 to 4+yrs of relevant experience in operations, investigative or analytical roles.
Experience managing incident assessment, triage, and coordination.
Experience conducting deep dive investigations and compiling detailed reports.
Experience doing quantitative or qualitative research and analysis.
Experience translating technical concepts into language that is known to audiences, including software engineers, business and technical leaders and external security community members and press.
PLEASE NOTE: Our client has mandated COVID-19 vaccination for their workforce, all external personnel providing services to our client are required to comply with this requirement.