7616 Planning Operations Manager
Work with operational stakeholders to understand change management requirements, develop a framework for managing process launches and changes, and includes all required approvals.
Develop regular reporting content and cadence to ensure all team members are aware of upcoming and ongoing changes, to keep all stakeholders up to date on the rapidly changing environment.
Ability to review complex process and procedure documents with attention to detail to identify potential issues, inaccuracies, or areas of risk.
Work with Payments Planning Lead and Product Managers to execute planning processes, tools, reporting, and cadence for effective management of Payments products and services.
Responsible for planning and tracking strategic priorities across all departments within the Payments organization.
Assess and anticipate risks associated with projects, change management, and ensure creative and effective mitigations are available.
Enable communication of project status and deliverables to key stakeholders.
Support the Payments Business Ops team to define, launch, and execute various strategic and operational projects.
Extremely strong and proven ability implementing and executing a product team governance framework, including strategy, framework, and tooling.
Ensure project and status communication and collaboration cadences integrate effectively to the overall communications rhythm for the Payments organization.
Effectively manage change by influencing and communicating with key stakeholders.
Prepare presentations and clearly communicate project deliverables to extended leadership within Payments and external stakeholders.
Collect operational requirements and work with stakeholders to assess and prioritize according to operational benefit.
Leverage best practices and continually drive process improvements but work creatively to drive execution and simplification.
Proactive about reaching out to stakeholders, managing timelines and deliverables.
8+ years of project/program management experience, with emphasis on program management best practices and methods.
Preferably in an 8+ high-growth high-volume service operations environment.
Strong critical thinking & communication skills Deep knowledge and experience using collaborative project management tools and processes (e.g. JIRA, Asana, AirTable Smartsheets, Google docs, scrum, agile.)
Excellent communication and interpersonal skills.
Proven ability to work cross-functionally to enable collaboration, transparency, and accountability across teams.
Passion to work on unstructured business problems to help drive & influence change.
Strong understanding of software product development processes and methodologies.
Project Management Professional (PMP) or Certified Scrum Master (CSM) certification or equivalent project management or agile certification will be a plus.
Experience working directly on change management programs.
Ability and desire to work in a fast-paced environment.
Mission-driven, enthusiastic to learn and grow within the company’s community and embody our Core Values; team-oriented with a positive, can-do attitude.
BS/BA degree in business or technical field or equivalent job experience.
Certifications & Licenses:
Certified Scrum Master
Project Management Professional
PLEASE NOTE: Our client has mandated COVID-19 vaccination for their workforce, all external personnel providing services to our client are required to comply with this requirement.
Compensation Range: $81 to $91.72/hr