5613 Business Analyst IV
Description:
The Experience Design team is seeking a Senior Business Analyst.
Through a strategic business lens, this role will be responsible to support the Experience Design Director and design project intake, discovery, current state process mapping, ROI reporting, strategy development, roadmap prioritization, industry research, and vendor resource onboarding/planning. Further, the Analyst will develop collection of documentation, the dissemination of high-level requirements, use cases, and user stories associated with prioritized projects.
As part of the project discovery and intake responsibilities, the analyst will work with other analytics and project teams to evaluate and document the available data surrounding, market analysis, and customer experience interactions or process gaps.
Additionally, this role will support scope development and the downstream decomposition of high-level requirements into logical end-to-end user stories for iterative delivery via Jira or similar repositories. Supporting the Experience Design Director, this resource will act as a skilled, and friendly negotiator building bridges for stakeholder collaboration.
By employing industry best practices, the business analyst is expected to develop models for cross-functional collaboration between internal and external stakeholders and partners.
The business analyst is responsible for capturing the fundamental scope and proposed ROI to manage iterative backlog grooming, organizational priorities, and critical path deliverables that yield impactful implementations.
Responsibilities:
APPROXIMATE % OF TIME ASSOCIATED WITH EACH DUTY (TOTAL OF ALL DUTIES =100%)
Business Analysis & Requirements Development – 30%
Business Process Mapping – 20%
Industry, and Brand Analysis – 15%
Stakeholder Relations – 10%
Communications, Reporting – 10%
Design Support – 5%
This role will be responsible for to support the development of the Human Centered Design practice at the Company and will be expected to develop strategies and operational decisions via customer experience insights to impact the following communities:
Patients
Advocates
Caregivers
Customers
Employees
Third-Party Partners (to include vendors, sub-contractors, industry research partners and Think Tanks)
Education
Bachelor’s Degree in Business, Business Process Improvement, Strategy, Data Analysis for Business/Brand Strategy, Product Strategy or Delivery, or Business Process Engineering, Technical
Writing or similar/work experience:
Project Management – PMP Certification, with Design/Agency Experience, a plus
Business Process Management – BPM Certification, a plus
Experience — At least 8 to 10 years of related working experience in the business analysis discipline. Also, experience working with business process reengineering, and product analysis.
Main Accountabilities & Required Qualifications:
Business Requirements Documentation and Quantitative Industry-based MVP analysis
Roadmap Prioritization Management, Grooming
Business Analysis and Competitive Gap Analysis
Data Analytics – Quantitative and Qualitative
Flow Documentation
Stakeholder Relations
Technology Transformations Program Coordination
User Experience Documentation
Data Mining, Synthesis, and Executive Summations/Readouts
Backlog Development, and Grooming
Digital Product Management Support
Product Launch Support
Cross-Functional Team Collaboration/Negotiation
Process Mapping
Release Management
Analytics Visualization
Personalization Strategies
Process Analysis and Reengineering
Brand and Product Strategic Analysis
Product innovation frameworks
Business Process Management or similar
Project Documentation via Jira, Rally, and Confluence or equivalent tool
Google Workspace or equivalent
Adobe Analytics, Medallia, Google Analytics, or similar
Visio, or equivalent tool
SDLC, SCRUM, Agile, KanBan
Brainstorming Facilitation
Adobe Experience Manager (AEM) or CMS equivalent
SFDC, or CRM equivalent