5428 RM Delivery Manager
Description:
The RM Delivery Manager reports to the Team Lead and is accountable for delivering high-quality, timely, and efficient digital customer experiences through RM/Email within Digital Customer Experience (DCX).
DCX is a functional group within Business Operations (GBO) comprised of experienced digital experts who partner across Commercial, Medical and Government Affairs (CMG) to orchestrate and deliver integrated digital customer experiences that drive measurable business outcomes.
Key Responsibilities:
Drives customer-centric Relationship Management/Email service delivery, quality production, and optimization for impact and efficiency.
Designs and delivers quality production by adhering to DCX processes and standards.
Creates project plans and ensures key milestones, dependencies and timelines are proactively communicated across stakeholders and partners.
Maintains high-quality data in monitor performance, and troubleshoot anomalies in data.
Leverages internal analytics and external data to support insights and business-focused recommendations.
Delivers Operational Excellence by identifying and implementing process improvements and informing standards that enable great customer experience.
Seeks opportunities to optimize, test pilots, or advance new capabilities and share learnings across DCX and the broader enterprise.
Skills
Domain expertise in multichannel digital marketing (database marketing) and deep familiarity with RM/Email production marketing technology, processes, and tools.
Background/understanding of technology integration and related executional and process impact.
Ability to apply data and analysis to drive decision making.
Strong planning, critical thinking and problem-solving skills to meet goals within constraints of time and budget.
Bias for action, strong sense of immediacy, and drive to achieve objectives.
Adept at vendor/agency management to maintain healthy partnerships and deliver operational excellence.
Learning mindset and ability to identify/apply learning to other situations.
Qualifications
Bachelor’s degree
5+ years experience working in digital/software marketing, digital production, marketing technology, or marketing operations related functions.
2+ years experience in Relationship Marketing/Email/Database Marketing.
Experience in the pharmaceutical, biotech or healthcare industry preferred.
PLEASE NOTE: Our client has mandated COVID-19 vaccination for their workforce, all external personnel providing services to our client are required to comply with this requirement.