3560 Partner Success Manager
In response to the unfolding humanitarian crisis in Ukraine, the Company has offered free, short-term housing to up to 100,000 refugees fleeing the conflict, regardless of nationality, race, ethnicity, or how they identify.
To achieve this commitment, the Company is partnering with international NGOs as well as national and community-based organizations to bring this housing offer to those that need it most.
Partner Success Managers will help manage and support the day-to-day relationships with these nonprofit partners across Europe as they onboard to our program, technology, and tools — ultimately playing a key role in our ability to reach 100,000 people with this critical resource.
Ongoing partner account management (ie multiple check-ins per week via phone/email w/ partner bookers) to maximize adoption/usage of our technology.
Monitoring partner’s travel dashboards for budgets/spend tracking and to ensure proper use of our technology, including Salesforce.
Gathering and surfacing partner (ie booker) insights via reservation audits, conversations with bookers, reviewing key contact/ticket issues etc. to identify points of friction, challenges and opportunities to enhance each partnership.
Cascading partner updates to key internal stakeholders across the Company.
Support and escalate funding discussions, additional partnership parameters and requests for additional grants to Partnerships Managers.
The Company’s technology and travel dashboard support including dashboard creation, partner trainings, and troubleshooting product challenges.
Staffing and responding to a unified Ukraine partnerships email alias to answer real time questions and escalations.
Supporting referral partners in processing their requests for housing.
Fluency in English and one other of the following languages required: Polish, Hungarian, Romanian, German, French, Italian.
2-3 years experience in program operations, client/partner management or customer support role.
Refugee-related NGO experience and/or training on trauma informed approach a plus.
Ability to share critical/ constructive feedback.
Established self care plan and ability to maintain wellness/work-life balance in a high stakes environment.
PLEASE NOTE: Our client has mandated COVID-19 vaccination for their workforce, all external personnel providing services to our client are required to comply with this requirement.