2736 Growth Recruitment Lead
Plans, performs and implements process improvement initiatives (such as Lean or Six Sigma).
Diagrams and evaluates existing processes.
Organizes, leads and facilitates cross-functional project teams.
Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.
Collects data to identify root cause of problems.
Measures performance against process requirements.
Aligns improvement to performance shortfalls.
Provides consultation on the use of re-engineering techniques to improve process performance and product quality.
May deliver presentations and training courses including measurement, analysis, improvement and control.
Surveys and analyzes best practices for techniques and processes.
Communicates team progress.
Performs cost and benefit analyses.
5 years of post-graduate experience in operations.
Advanced knowledge of customer service and contact center operations.
Strong business process improvement/process design skills.
Strong stakeholder management skills.
Strong Policy Operationalization skills.
Proven track-record of developing and delivering support with positive impact to business metrics. Experienced in project management and leading cross-functional teams to successfully achieve business goals.
Intermediate SQL skills.
Intermediate analytics capability.
Bachelor’s Degree or Higher.
Lean Six Sigma Green Belt Certified (Black Belt Preferred).
PLEASE NOTE: Our client has mandated COVID-19 vaccination for their workforce, all external personnel providing services to our client are required to comply with this requirement.