0996 Supply Program Operations Lead
About the role
The company’s Services is rapidly growing and looking to unlock high-quality services and tours at scale.
We’re hiring a Supply Program Operations Lead to build and run the operating system that turns partner integrations and channel programs into predictable net-new active services (NAAS) and profitable growth.
You won’t negotiate the deals; you’ll design the strategy, programs, and performance engine that maximize the value of our partner, marketing, and sales motions.
What you’ll do
Diagnose & size opportunities.
Own the supply KPI tree end-to-end (growth, conversion, CAC, etc)).
Identify gaps, size TAM/SAM by partner/geo/segment, and prioritize the highest-impact bets.
Build the organic growth system (with Marketing).
Stand up always-on, non-paid levers: SEO/content surfaces, community/referrals, partner co-marketing, and lifecycle programs (welcome → activation → quality → reactivation) using CRM/nurture, triggered messaging, and in-product nudges.
Design scalable incentives.
Create tiered bounties, credits, co-op funds, and performance bonuses that improve activation, quality, and economics; define eligibility rules, abuse protections, and clear payout logic.
Launch and scale affiliates.
Build an affiliate/creator/connector program (networks + direct) with accurate tracking, transparent dashboards, and compliance—optimize for incremental NAAS, not vanity volume.
Translate strategy into plans. Turn priorities into crisp charters with hypotheses, budgets, owners, and timelines; run phased pilots (geo/segment splits), then scale what works with playbooks and SOPs.
Instrument, measure, and learn. Own experimentation and attribution (A/B, geo splits, MMM/causal reads). Build self-serve dashboards and weekly readouts; quantify incrementality, LTV/CAC, and payback.
Systematize & automate. Partner with Product/Eng to ship tooling for catalog standards, QA, lifecycle triggers, payouts, and partner portals; drive down manual touches per unit.
Enable cross-functional execution. Align Marketing, Sales/Field, Partnerships, Scaled Ops, Legal/Policy, and Finance on goals, SLAs, and WBR/QBR cadences; publish scorecards by lever/region/partner.
Own outcomes. Understand performance deeply, size opportunities, design and implement the plan, measure results, and build it out at scale—closing the loop from insight → action → growth.
Success = accelerated growth of the Services business: supply growth, improved quality/conversion, and steadily improving unit economics.
Qualifications
8+ years in marketplace/growth/supply ops or consulting spanning performance marketing, partnerships, and sales execution · Consulting background (top-tier strategy/ops) with MBA preferred; proven ability to turn strategy into scalable, measurable programs.
Advanced SQL (window functions, cohorting, experiment reads) and strong analytics; proficiency with Sheets/Excel and BI tools like Tableau.
Experience with SMB and B2B sales cycles
Track record designing incentive/partner tiering, SLAs, attribution models, and WBR/QBR operating cadences.
Exceptional cross-functional leadership and crisp writing; able to influence at exec and field levels.
The hiring range for this position is $121 to $131 per hour. The base pay actually offered will take into account internal equity, and may also vary depending on candidate’s geographic region, job-related knowledge, skills, and experience amongst other factors.
Harvest Technical Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or any other federal, state, or local protected class.