0120 IT Support

Assignment Information:
This assignment will answer the Service Desk phone.
They will work to resolve Tier-1 incidents and will escalate incidents to other Analysts as needed.
They will document service requests and coordinate computer/mobile device builds.

Skills and Requirements:
Previous experience with providing technical support in a service desk environment
Proficiency with supporting Microsoft based operation systems and applications with an emphasis on Windows 10 and Office 365
Proficiency with supporting iOS and Android mobile devices
Ability to troubleshoot and resolve software and hardware related issues
Excellent communication and interpersonal skills
Customer-oriented and patient

Desirable Certifications:
CompTIA A+, HDI-CSR, ITIL