0046 IT Business Analyst
Seeking an experienced Application Services IT Business Analyst to support a managed services platform model for the CTC Business Unit.
An IT Business Analyst role to oversee transition of application services from 200+ suppliers to the Company’s strategic partners and work as a liaison between Platforms and Partners.
The role requires to collaborate across platforms and partners to execute the strategy.
The role requires in-depth knowledge of IT (focus on Applications) and Services categories.
The objective is to support execution of the overall transition program.
Support the overall execution of Mgd. Services strategy
Manage overall transition, manage issues, escalations and provide decision support
Oversee and set strategic direction on key supplier relationships and participate in maintenance of supplier relationships
Work closely with Procurement to ensure that all elements of contracts are met
Work with Platform teams to facilitate changes in application portfolio (application list and service levels) advise on monitoring SLAs
Advise on monitoring and reporting service level agreements to Platforms
Provide subject matter expertise in IT, transitions, and transformations
Skills, Education, and Experience Requirements:
Experience in Contract Mgmt, SLA & Performance Mgmt, Supplier Risk Mgmt,, Large Scale Transition & Transformation Mgmt
Bachelor’s degree in CS, MIS or equivalent business management field required
10+ years experience required
5-10+ years of progressive mgmt. experience including IT / Operations strategic sourcing
Previous experience in technology-oriented and services industry
Teamwork, Collaboration, and Coaching
Results and Accountability
Business / Commercial Acumen & Effective Communications
Credibility and Executive Presence
Analytical and detail oriented
Solid knowledge of procurement and supplier governance systems / processes / sourcing models
Strong analytical skills
Application Services background
Excel and data analysis
Good knowledge of commercial arrangements & financial planning
Ability to foster teamwork and collaboration
Strong presentation and excellent interpersonal skills